Practice Policies

I understand that unanticipated events happen occasionally in everyone’s life.

Please note: As a courtesy, please give 48 hr notice of canceling your appt. Any cancellation with less than a 24 hour notice will be charged the full amount of your scheduled appointment. You will receive an e-invoice for this amount, which must be paid before your next appointment. As well, 24-hour cancellation applies if you make an appointment to redeem a gift certificate and need to cancel/reschedule.

Gift Certificates:‍ ‍

Please treat Gift Certificates as cash. You must present the Gift Certificate at the time of the appointment for it to be valid.

No-shows

Please keep your appointment as if you either forget or consciously choose to forgo your appointment, it will be considered a no-show. A bill will be sent to you for full payment of your missed appointment.

Late Arrivals

If you arrive late, your session may be shortened to accommodate others whose appointments follow yours. Depending on how late you arrive, the therapist will determine if there is enough time to start a treatment. Regardless of the length of the treatment given, you will be responsible for the full session.

Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.

Massage is a unique experience to be enjoyed and being present and on time is just the beginning of the journey.